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ConnecTechs LLC
1213 Vine St, Suite 207, Phila PA 19107
Voice 215-701-8152
866-IT-TECHS
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Service Contracts |
Internet Access |
Wireless
Networking | Video Conferencing
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Multi-tiered
Low Cost Virtual IT Department
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ConnecTechs
has refined a process which yields a blanket of network
support for organizations by utilizing a multi-tiered
approach to provide comprehensive support coverage.
We maximize coverage while minimizing cost.
The
concept:
We use a team for each client we support. Each
client’s team is comprised of a primary tech, a substitute
tech, a network engineer, administrative staff, and a
database to coordinate the efforts of the team.
The Primary tech will be a skilled Level II – Jr.
Admin. whom will be onsite for 2 to 3 days a week. A
substitute tech will fill-in when the primary tech is sick,
on vacation, or unavailable for any other reason.
The administrative staff will handle answering and
logging calls, dispatch calls, and oversee any emergency
from start to resolution. The Network Engineer will provide
high-end expertise to resolve issues, institute proactive
measures, and be available for onsite visits and projects
when needed. The database that we use is a central place for
the team members to look at past services performed, network
information, and other pertinent information about our
clients. This
allows any of the team members to see what has occurred at a
site and will aid in solving problems.
The sum of the individuals of the team yields a
complete IT support solution for our clients.
Our
Approach:
We start off by using a highly skilled Network
Engineer to analyze, report and transition the client and
primary tech for future network support coverage.
The network engineer works closely with a staff
member to change security access if needed, learn the layout
of the infrastructure, the applications, and the policies.
The network Engineer documents the findings in the
database. The
primary tech is brought in to work along side with the
Network Engineer to cross-train the primary tech on the
network. The
Primary Tech then becomes the primary contact and starts
coverage either 2 or 3 days a week on site.
When issues arise when the primary tech is on-site,
the primary tech will be the first contact. If the primary
tech is unable to resolve the issue, he has the support of
the team to aid in resolving the issue.
At the end of the day the primary tech fills out a
service form which indicates what was done during the day.
When the primary tech is not on-site, calls are
handled by administrative staff will assess and dispatch the
call to the appropriate staff member.
The
results:
A virtual IT department at a fraction of the cost.
Ready and willing to respond to clients needs and
perform proactive measures to ensure minimal disruptions to
the work flow. The goal of the team is to solve our
client’s day to day needs, future planning, and emergency
support. All of
this coverage is given at a fraction of the cost because the
primary onsite technician is not on site 40 hrs per week yet
coverage is available 40 hrs per week.
In addition, the onsite technician does not have to
have all of the skill sets that would only be needed a small
percentage of the time; thus we can charge less for that
individual; yet, when the additional expertise is needed it
is only a phone call away at no additional cost.
Contact
a Connectechs representative to see how we customize a
solution for your needs. 610-949-9044
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